Client Relations Manager / Sales

Location: NYC / Hybrid

About Us

We are a dynamic and compassionate divorce law firm based in New York City, dedicated to guiding individuals through one of life’s most challenging transitions. Our firm is known for its client-focused approach, professionalism, and commitment to delivering exceptional legal services.

Job Summary

The Client Relations Manager (CRM) is a non-attorney who handles sales of legal service for the Firm. The primary functions are to conduct initial meetings with prospective new clients, convert them to clients, and successfully onboard the new client for the legal team.

Position Overview

We are seeking a results-driven and empathetic Client Relations Manager to join our team. This role involves engaging with potential clients after they have completed initial intake and been qualified for conflicts, jurisdiction, and practice area. The CRM will assess the needs of prospective clients and guide them toward the next steps in securing our legal services. The ideal candidate will have strong interpersonal skills, a proven track record in sales, and the ability to build trust with individuals during emotionally sensitive situations.

Key Responsibilities

The CRM will conduct in-depth zoom and telephonic meetings (“sales calls”) with qualified Prospective New Clients for the purpose of selling legal services. During these meetings the CRM will:

• Conduct case assessments,
• Understand potential clients’ needs and determine how our services can help.
• Educate prospective clients about our firm’s offerings, fee structures, and processes.
• Follow up with qualified leads through phone calls, emails, and other communication channels to nurture relationships and convert inquiries into retained clients.
• Maintain accurate records of client interactions and track sales metrics using CRM tools.
• Collaborate with attorneys and staff to ensure a seamless client onboarding experience.
• Meet and exceed monthly and quarterly sales targets.

In accordance with Bar rules, the CRM does not give legal advice, approve client engagements, or share fees with the Firm.

Qualifications

• Minimum 2-3 years of sales experience in a professional setting, preferably in a service- based industry (legal, financial, healthcare, etc.).
• Exceptional communication and active listening skills.
• Empathy and the ability to connect with individuals experiencing stressful circumstances.
• Proven ability to close sales and meet performance goals.
• Familiarity with CRM software and lead management tools.
• Highly organized with strong attention to detail.
• A professional and polished demeanor.
• Spoken Russian language is a huge plus.

Preferred Qualifications

• Experience in a legal or divorce-related industry.
• Understanding of family law services and processes in New York.

Why Join Us?

• Competitive salary: $70,000 – $100,000 base salary depending on experience.
• Performance-based bonuses, with total earnings potential of $120,000 – $150,000+ annually.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional development and growth.
• Be part of a supportive and collaborative team making a meaningful impact on clients’ lives.

How to Apply

If you are passionate about helping people and have the skills to excel in this role, we would love to hear from you. Please submit your resume and a brief cover letter explaining why you are a great fit for this position to ksenia@cadicny.com Please use “ CRM Position Application” in the subject line of your email.